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Do you have any moving equipment available?
Yes! We offer U-Haul rental trucks, vans, tow dollies, and trailers at most locations. We also have dollies, and blankets available for rent. For customers moving into one of our units, we also offer complimentary push carts for your convenience.
Can I purchase moving supplies?
Yes! In addition to standard boxes, we also sell wardrobe, microwave, electronics, and flat-screen tv boxes just to name a few. Don’t forget the tape! We also sell tape, rope, labels, among just about anything else you will need for your move. If we don’t have it… ask for it. We can probably order it for you.
Do you offer services for both residential and business customers?
Do you offer discounts?
Incentives and discounts vary from time to time and depend on the location. Be sure to ask a storage manager which promotions may apply to you.
What about military?
We are grateful to our servicemembers and we are pleased to offer a 10% on all active and retired military personnel. Proof of service is required.
Do you have security cameras?
We have digital video cameras that record 24/7 at each location as part of our commitment to offering peace of mind to our customers.
What does temperature control mean?
Some of our buildings are equipped with central air conditioning to keep temperatures within a specified range. This controlled temperature range also aids in lowering humidity. Be sure to ask for temperature control when storing leather, art, documents or other personal items which could be damaged from extreme temperatures.
Do you have electrical outlets in each unit?
Sorry, electricity is not available.
If I need to upsize or downsize my unit, what do I do?
Our staff is equipped to help with both the logistics of moving to a larger or smaller unit and the pricing difference. They will be glad to help you with the transition.
Do you offer RV, car, and boat storage?
Each location varies with their selection of available spaces for vehicles. We do offer RV, auto, and boating storage at all locations except Tampa and Lakeland. Insurance and registration is required.
Am I obligated to rent if I ask to see a unit?
No, although we recommend reserving a unit due to high demand. There is a nominal, non-refundable reservation fee to hold the unit however you have no further commitment if you move in or cancel by the reserved move-in date. The reservation fee is credited to your first month’s rent.
Is a 12-month lease required?
There is no long-term obligation as we rent month-to-month. We offer rent specials to customers who pay for 6 months or more in advance. Want to pay for a year in advance? Great! There’s specials for that also! Just inquire with our local onsite representative.
When is my rent due each month?
Your monthly rent is due on your anniversary move-in date. If you moved in on the 20th of this month, your rent is due again next month on the 20th.
What happens if I pay my rent late?
After the due date, your rent must be paid within 5 days, after which, a late fee will be applied, gate access will be denied and your unit will be overlocked until payment in full is received. You are strongly encouraged to sign up for the automatic payment option to avoid incurring late fees on your account.
Do you prorate rent?
No. Rent is due in monthly increments.
Do I need to provide my own lock at the time that I sign the lease?
Mention our website at move-in and you will receive a free, new lock. Customer units must be locked.
What happens if I lose my lock keys?
Our office does not maintain any customer keys, therefore, if you lose your keys the lock will need to be cut. Identification is required for all lock cuts and a $25 lock-cut fee will be due and payable immediately.
What is the noise limit allowed on the property?
Most of our facilities are in residential areas. Please respect other customers and nearby homeowners by refraining from practicing music in your unit and playing music on your car radio as you load your unit. Also, when loading or unloading your unit, please respect the facility by keeping it neat and orderly and make sure other vehicles or people can pass by in driveways and hallways safely.
What is the process for moving out?
We ask for five days-notice
before your moveout date. A few things will be needed at the time of move out.
First, you will need to completely empty out your unit. Any remaining items may result in a disposal fee that will need to be paid immediately.
Second, remember to remove your lock. If the lock is left on the unit, you will continue to be billed each month, because we have no way of knowing it has truly been emptied.
Third, you will need to sign a move-out form stating that you are moved out. As always, our leasing associates are available to help with any questions that come up.
Are my belongings safe?
The security of your items is a top priority for us, but we need your help to succeed. All locations have a gate code that is uniquely programmed for each customer. We also have Closed Circuit Video Cameras that record 24 hours a day. What we ask from you as our customer is to be diligent to make sure you avoid tailgating into or out of the facility behind another customer so that we have an accurate record of who is on the property. We also ask that you report any suspicious activity on the property and make sure to securely lock up your unit each time you leave.
Is insurance required?
Yes, we do require insurance. You may use your renters or homeowner’s insurance if items in storage are covered (proof required). However, we recommend using Safestor which offers coverage from $1,000 to $15,000 which rates starting as low as $7.95 per month. This company has extensive experience in the storage field, and we have every confidence in their ability to treat you and your belongings with care. Our professional leasing staff can provide you with literature and phone numbers for Safestor insurance.
If the office is closed, can I still access my unit?
If your account is paid current, you will be able to access your unit between the hours of 6 am and 9 pm every day, even holidays.
If the office is closed, can I still pay my bill or get in contact with someone?
You may pay your bill online 24-7. At the top of the page, go to “Pay Bill”, select your location and set up your account. From there you can pay your bill, set up your account for auto payment, view your payment history and email the site staff.
Do you have any tips for moving into a storage unit?
Of course! Check out our storage tips page
for some good ideas to get you started.
Do you offer any deals for current customers?
YES! Refer a friend or neighbor and you get $50 off on next month’s rent. The referred friend or neighbor must notify us at time of move-in for you to receive the discount.
Do you offer specials to new customers?
Periodically, as demand and supply fluctuate, specials become available. Please visit the individual facility’s page for current pricing and deals. All pricing and promotions are subject to unit availability.